Going Above and Beyond at Kirby Pines

The theme for this year’s Annual Employee Banquet – “May I Help You?” – was meant to recognize job expectations, the services we provide each day of the year and our mission statement.

Kirby Pines has a long history of providing services to senior adults, to their families and to our employees. Similarly, our residents do also. The thousands of volunteer hours worked by residents in various groups at Kir- by Pines provide services that would otherwise be limited. For example: some provide entertainment in all areas of Kirby Pines; others help both residents and employees with their service in the Blossom Shop; and yet others give their time to assist those who are not feeling their best – by going to the grocery store for them or getting their mail. And still others volunteer at area hospitals, food banks, cultural events and churches – thus in their own way answering the question, “May I Help You?”

Over the years we have come to know what it means to help or serve you and, in turn, you have come to find new ways in which we can help and serve; such as providing a wheelchair accessible van, Wi-Fi and culinary bakery delights in the Bistro. We think
at Kirby Pines

of our residents and employees not just as customers, but as members of our family, and this allows us to enhance our service to each one.

Kirby Pines distinguishes itself by going beyond customer service – by offering one another hospitality. What is the difference you ask? Service is a skill and hospitality is an emotional connection to the customer. Simply put, great service means that the food arrived on time, was hot and had great flavor; but great hospitality leaves you with a feeling that our staff was on your side and that the Night of Exquisite Cuisine was memorable.

As we draw near to our thirty-fifth anniversary, rest assured that we are here to help and serve one another.