Frequently Asked Questions

Below are some of the more frequently asked questions (FAQs) about Ready for Rehab at Kirby Pines LifeCare Community. If you have additional questions, please call us at (901) 634-3131.

How do I arrange a tour of the Kirby Pines rehab center?

If you’d like to schedule a tour, please call our admissions office at (901) 634-3131. We are available seven days a week.

Where can I find more information about Medicare coverage for rehab?

Click here for a PDF with more information.

What is your admissions process for rehab services?

Once you or your loved one has been admitted to the hospital, or within 30 days of a discharge from the hospital, you may ask your doctor, social worker, or case manager to send your medical information to our admissions office. We will review the information so that we can accommodate your needs. Once approved, you will be admitted to our next available room. Please call our admissions coordinator at (901) 634-3131 for information. Kirby Pines does not discriminate based on race, color, national origin, religion, sex, age, or disability.

What are visiting hours?

There are no set visiting hours and visitors are permitted 24 hours a day as long as it does not interfere with the resident’s well-being.

What forms of payment are accepted?

The business office is available to assist with financial matters relating to rehab. Kirby Pines accepts private payment and participates in the Medicare reimbursement program. If you have any questions concerning methods of payment, please contact the business office at (901) 369-7340.

Do you offer respite services?

Yes. Please call our community relations director’s office at (901) 634-3131 and you will be guided through this process.

What type of rehab services do you provide?

Physical, occupational, and speech therapies are offered to help patients regain their independence after a heart attack, stroke, surgery, or other debilitating condition.

Once they are in the rehab program, how can I keep up with my loved one's progress?

We hold periodic conferences with you and your loved one to talk about progress, goals, and any concerns you may have. You may also communicate with your loved one’s social worker if you have questions.

How long is the rehab process?

It varies from individual to individual.

May I be there while my loved one is participating in therapy?

Yes. Family members are welcome to observe therapy.

May I meet my loved one’s physical therapist?


What equipment and amenities do you have in the rehab facility?

Our equipment includes the NuStep® seated stepper, LiteGait lifting device, Omnicycle range-of-motion machine, treadmills, and Nintendo® Wii.™

Who is the director of the rehab program?

Jason Sparrow OTD, OTR/L has been the Director of Rehabilitation Services at Kirby Pines since 2011. Jason earned his undergraduate degree in biology and chemistry from Quincy University in 2002 and his doctorate in occupational therapy from Washington University School of Medicine in 2006. He has been practicing occupational therapy since 2007. Jason has worked diligently to expand the rehabilitation program at Kirby Pines and has successfully built the program to include 19 full-time therapists.

What happens after rehabilitation? Will we need to arrange in-home care?

Part of the discharge process is discussing any needed in-home care after you or your loved one goes home. We can make those arrangements for you. We also can arrange for an in-home evaluation prior to discharge to help ensure a successful transition.

What if we need another level of care after rehabilitation?

Kirby Pines is a LifeCare community offering residential living, assisted living, memory care, and long-term care on the same 60-acre campus as The Rehab Center, allowing for seamless transition, if needed.

Is there someone available to teach me how to care for my loved one after discharge?

We have a therapist available for education concerning care following discharge. For example, we can help you learn the proper way to help your loved one in and out of the car.

Read FAQs about Kirby Pines Lifecare Community