Managing the Ice and Snow at Kirby Pines

Do you remember back on December 23rd when we all were wishing for that “White Christmas just like the one we used to know….”

Well, it wasn’t on Christmas, but on January 14th & 15th we got our snow! And it was so beautiful! It turned Kirby Pines into our own Winter Wonderland. Then came sub-zero temperatures and the ice. Everything in Memphis came to a halt. That is, everything except for Kirby Pines!

Let me take a few minutes and brag. Once we realized there was no doubt the storm was coming (Wednesday, January 10) we started our planning. By Friday, January 12 our plan was in place. Our staffing was set. Management moved into the community on Sunday. Food and water was in stock and transportation started picking up staff at 3:30 a.m.! All of this couldn’t have happened without the total dedication of the Leadership Team. They worked side by side with their teams. The Leadership Team communicated well and set an example for all to follow. They were the first to be on the job and the last to leave. No problems were left unaddressed regardless of the issue, the time, or the effort necessary.

Our line staff were troopers! Some staff stayed in the building. Some drove themselves to work defying dangerous temperatures and road conditions, but many of our staff took advantage of our transportation services. Our drivers were the real “Hero’s” during this emergency! They began picking up Culinary & Care Staff at 3:30 a.m. and working until midnight to return staff to their homes. Everyday through the emergency, until 9:00 p.m. on Friday, January 19. The fact is, we could not have cared for you, fed you, and kept this community operating without our transportation team. They are “true heroes.”

There are literally 100’s of stories of staff dedication, commitment and sacrifice during the storm. It’s important to acknowledge and be grateful for the staff that we have put together here. We have the greatest residents and the best staff in all the Greater Memphis area!

I’m so very happy to be a part of this amazing bunch of people!

So, one last thing…..When is Spring in Memphis???

See you around the campus!